Protecting your investment

Website Support & Maintenance

The software that powers your website is just like any other software. It needs to be updated and maintained to continue performing optimally. All too often we see websites that are poorly maintained become a security risk, begin running slowly, or start behaving unpredictably. This leads to poor a experience for your website users and ultimately means you are loosing valuable traffic that would otherwise convert into new customers. So without monthly maintenance and support you may actually be throwing money out the window.

Protecting your investment
Support you can count on

Support

We offer unlimited support packages because there shouldn’t be anything holding you back from updating your site. The package includes unlimited 30 minute support tasks, which can be used for anything from sending us your blog updates, plugin installation, and form configuration, to small coding tasks like layouts, fonts, and colour changes. Basically anything which can be done in 30 mins. If it takes longer, thats fine, you can order 1 hr and 2hr jobs.

Quarterly Site Review

Each quarter we will review your website by analysing Google Analytics data and produce a report detailing ways you could improve you site. We’ll find out what pages are converting, analyse user flows, and review your marketing activity. You can then book development time to implement any changes you need to drive growth. Your website is a business tool which you need to keep sharp and to beat the competition you need to be constantly evolving.

Maintenance

Site maintenance is bundled in with dedicated support in our monthly website care packages. We take care of software, security updates, performance optimisations, backups, monitoring, and more. We know it is important that your website performs optimally for the best user experience and to protect your investment.

Breathing new life into your old site
Website Tuneup

Our Website Tune-Up is just like a service for your car. Each year we take our car into the mechanic and get the oil changed, the tires checked, the light bulbs tested etc. Just like a car, if you don’t maintain your website on a regular basis, it can start looking tired and things might stop working as they did when it was first built

Our Website Tune-Up includes:

  • Detailed website review and recommendations report
  • Full website backup to save a copy of your valuable website data
  • Speed optimisation to improve website load time for your visitors
  • Website software upgrades for better security and latest WordPress features
  • SEO Repairs including a Broken link scan and fixing for better Search engine rankings
  • Also included is upto 6 hours of dedicated support, design & development time to help fix any issues and implement key recommendations.
  • Complete security scan to keep your visitors safe. If we do discover any nasties, we advise you to sign up for one of our monthly website support packages to take advantage of our WordPress security hardening and protection services.

Investment: £250 per annum (Free if you are on any of our monthly support plans)

Order a website Tuneup

Ensuring your site is running optimally

Website Support Packages

Our website support packages are designed to suit your budget and include essential services that your site needs to succeed. Our most popular plan includes unlimited 30 minute jobs which can be used for anything from sending site updates and blog posts to layout and font changes. There’s no risk, you can cancel at any time. Just give us 30 days notice. If you change your mind and need more or less support, changing plans is easy. Allow us 24 hours during business days to setup your plan and you’re good to go!

STEP 1

Select a plan below and enter your details on the follow page. Leave us a message if there is anything we should know.

STEP 2

We’ll go over your site with a fine tooth comb and identify areas for improvement. From this we’ll produce a site report.

STEP 3

We’ll send an invoice with a link to your report. Pay the invoice and we’ll set you up on our service platform.

STEP 4

You can start sending us your support requests! We aim to complete all support requests within 24 hours business days.

A LEVEL OF SUPPORT TO SUIT YOUR BUDGET

Individual Website Audit
30 mins support requests
Monthly updates Report
Website Up-time Monitoring
Daily Website Backup
Security Monitoring
Batch WordPress Core & Plugin Updates
New image quality checks
Priority Support
Quarterly Website Review
WordPress Training Videos
Image Optimisation plugin to speed up your site
Google Analytics Report
New plugin install and Configuration support
Scan and fix broken links
Monthly Strategy Call
WEBSITE MOT
from £39.99
Included
Included x1
Included
Included
Included
Included
Included
Get Started
Best Value
STANDARD
from £80
Included
Included x3
Included
Included
Included
Included
Included
Included
Included
Included
Included
Included
Included
30 mins included
Get Started
PREMIUM
from £120
Included
Included x6
Included
Included
Included
Included
Included
Included
Included
Included
Included
Included
Included
Included
Included
60 mins included
Get Started
Monthly update reports
STAY SECURE ONLINE

Has it been a while since you reviewed or performed any maintenance on your website?

Order a website Tuneup

* We aim to complete your tasks within 24 hours (Mon-Fri) of receiving your request, but often much sooner.

Website Support Packages

Website Support & Maintenance

No, the 30 mins on the starter plan resets each month. This enables us to provide you with immediate support.  

This is one of the great benefits of being on one of our plans. Security checks are standard, so you can rest assured that your site is protected. In the event that your site is hacked due to issues out of our control (commonly password breach) then we will restore your website back to a configuration prior to the hack.

We can make content updates, help you amend or add new images, add new pages to the menu, install new plugins, configure forms and much more. From code to general WordPress issues, we’ll take care of almost anything that can be done within 30 minutes.

If we estimate a task to take more than 30 minutes, we’ll give you the option to purchase a website tune up pack for £250. If your task is only a little more than 30 mins we may just charge for half the pack at £125. If the task is even larger, we can quote you on the development time.

We strive to complete all tasks within 8 business hours but it usually happens MUCH faster. Our business hours are currently Monday through Friday, 8am-5pm and Saturdays and Sundays 8am – 1pm.

Although our plans are for sites we build or re-design, we welcome clients who are looking for a long term relationship with a dedicated WordPress team. We first like to do an initial Website Evaluation to become familiar with the website, how it was built and any potential issues that could arise. From here we’ll let you know if you need one of our website tuneups to breath new life into your website. Most importantly we will make a list of issues to fix and suggestions for improvements needed in order to proceed with the website on a monthly plan.

ARE YOUR READY TO LEVEL UP
YOUR ONLINE PRESENCE?

Contact Us Now